FAQ

 

Do I Need To Be Home?

You are more than welcome to be present while we work at your property but you are not required to be on site when work is performed. Our crews are provided with a work order stating the services and job specifications contracted by the client. Most clients are not home during business hours.

Do You Offer Discounts?

Every person and property has a unique situation. We give our best pricing to each customer based on their situation.

Are You Insured?

Yes. We are fully insured with commercial general liability, automobile liability and workers compensation and employers’ liability. We would be happy to provide you with a copy of our insurance certificate upon request.

What Payment Methods Do You Accept?

We accept all methods of payment including Check, Cash and most major Credit Cards. You can send a check to PO Box 44, Prairie Du Sac, WI 53578 or call 608-434-2132 to schedule a credit card payment. You can also leave a check with the crew upon completion of the job. Payment is due in full upon completion of the job.

Do You Own A Bucket Truck?

Yes, we own a bucket truck. We also employ multiple climbing arborists to reach every height and every location.

Do You Climb Trees?

Yes. We can perform tree work in any location even if there is no truck access. We employ multiple climbing arborists to reach every height and every location.

Do You Give Free Estimates?

Yes, typically you can expect to receive a free quote within 2-4 business days. One of our estimators will need to look at your site first. They prefer to meet with every client on site to discuss all work to be performed within each quote. Site visits normally takes place within 1-3 days of requesting an estimate.

Do You Perform Work By The Hour?

Sometimes. We like to quote work whenever possible. This gives you, the customer, a set price and specifications while allowing us time to perform the work safely and efficiently.

What Should I Look For In A Tree Company?

When comparing tree companies you should consider multiple factors. Does the company have a professional appearance and conduct? Company uniforms, matching vehicles and equipment, etc. Do they use correct terminology? For example, “topping” is not allow under national pruning standards and will not be implemented by reputable tree companies. Is the company safety oriented? All chainsaws must be used with two hands at all times, each chain saw operator must wear special protective chainsaw chaps or pants, helmets shall be worn for every tree care operation, aerial lift operators must wear fall protection harnesses, etc. Do they hold documented education about what they will be performing? Is there a certified arborist on staff? On site? Certified Tree care Safety Professional (CTSP)? Does every employee hold certifications and training? Continuing education training? It is pertinent that any tree company you consider doing business with have all the correct insurance in place and able to address all of these factors.

Why Should I Prune My Trees?

Although forest trees grow quite well with only nature’s pruning, landscape trees require a higher level of care to maintain their structural integrity and aesthetics. Pruning is the most common tree maintenance procedure and must be done with an understanding of tree biology. Improper pruning can create lasting damage or even shorten a tree’s life. Common reasons for pruning are to remove dead branches, to improve form, and to reduce risk. Trees may also be pruned to increase light and air penetration to the inside of the tree’s crown or to the landscape below.

What Is An ISA Certified Arborist And Why Hire One?

The International Society of Arboriculture (ISA) is an international non-profit organization. Through research, technology, and education, the International Society of Arboriculture (ISA) promotes the professional practice of arboriculture and fosters a greater worldwide awareness of the benefits of trees.
To earn an ISA Certified Arborist credential, one must be trained and knowledgeable in all aspects of arboriculture. Certification is a voluntary program that tests and certifies an individual’s knowledge in the field of arboriculture through an examination. ISA Certified Arborists have to meet all requirements to be eligible for the exam and maintain the designation through yearly continuing education. The certification covers a large number of topics that allow flexibility in the arboricultural profession.

What Is Arboriculture?

The practice and study of the care of trees and other woody plants in the landscape.

How Many Days Upon Approval Does It Take For The Crew To Begin Work?

It depends on how busy we are. Usually work can begin within a couple of weeks upon contract approval. Depending on the time of year and volume of work we are experiencing at that time, we may be able to begin sooner or it may take us longer to arrive. We value all of our customers equally and appreciate your patience.

Do You Use Climbing Spikes To Prune Trees?

No. Climbing spikes are sharpened steel spikes attached to a tree climber’s leg by straps and padded supports. A qualified tree worker should only use them to access trees during removal operations. These spikes create unnecessary damage when used for tree pruning.

Do You Top Trees?

No. Topping used to be a common practice, however through years of research and literature topping has been proven to have harmful effects. Topping is not a practical method of height reduction and certainly does not reduce future risk, risk will actually increase in the long term. Topping stresses trees, leads to decay and sunburn, and leaves trees looking disfigured and mutilated.

When Is The Best Time To Prune A Tree?

Most routine pruning can be performed at any time throughout the year with little to no effect on the tree. A few exceptions include pruning to avoid disease transmission and visually cosmetic effects. Growth and wound closure are maximized if pruning takes place during the dormant season or before the spring growth flush.

How Does The Tree Care Process Work?

1. Request a consultation with one of our Certified Arborists via e-mail submission through our website or by calling our office directly at 608-434-2132.
2. An arborist will meet you at your property for your appointment to discuss any work you are interested in having performed. Following the appointment, you can elect to be provided with a free written proposal for your records.
3. Approve the quote or proposal via email or mail.
4. You will then be contacted to schedule the contracted work.
5. When all of the work is finished you will be sent an invoice for the completed work.
6. Review our work on Yelp, Angie’s List, or Google+.

How Do I Accept A Written Contract, Quote Or Proposal For Services To Be Performed?

We ask that clients provide a written confirmation of service request or acceptance of proposed services via e-mail or mail. If approving only a portion of a proposal please indicate which items or options you would like to proceed with. Please sign and date the bottom of the proposal or quote before mailing.

Do You Offer A Guarantee?

We guarantee all work to be performed in a professional and workmanlike manner as specified in the contract. Our work will meet or exceed standards set by the Tree Care Industry Association (TCIA) and American National Standards Institute (ANSI).

What Are Your Service Areas?

We are able to provide reliable services to clients within a 20(twenty) miles radius of Sauk Prairie, Wisconsin, the community within which we are located. Some of these communities include Sauk City, Prairie Du Sac, Merrimac, Lake Wisconsin, Lodi, Mazomanie, Dane, Springfield Corners, Black Earth, Cross Plains, Middleton, Madison, Maple Bluff, Shorewood Hills, and Waunakee. Please ask if you are located outside of our service area.

Will All Of The Contracted Services Be Performed At The Same Time?

Possibly. Each service requires different equipment, trained operators and scheduling conflicts. We try our best to complete all services within the same trip however this may not always be possible.

How Much Does It Cost To Remove, Prune, Or Treat A Tree?

There are many factors that should be considered with tree care cost. Tree size, access, location, proximity of surroundings, and extent of work to be performed are just a few factors that could influence cost. Cost could range from a hundred dollars to several thousand dollars depending on the situation. In general, a potential client should expect to pay roughly $150.00 per hour for professional tree care.

Can I Keep The Woodchips?

Yes! Of course. We are limited to where they can be dumped or placed. Please ask for details based on your specific site conditions.